Got Questions? We’ve Got Answers!
1. What types of files do you accept for printing?
We accept most common file formats including PDF, TIFF, JPEG, PNG, and EPS. For best results, we recommend high resolution PDF files with all fonts embedded.
2. Can I get a sample before placing a large order?
Yes! We’re happy to provide a print sample or proof so you can check the quality and accuracy before committing to a full print run.
3. How long does it take to complete a print job?
Turnaround times vary depending on the project size and complexity, but most standard orders are completed within 1–3 business days. Rush services are also available upon request.
4. Do you offer custom sizes and materials?
Absolutely. We offer a wide range of media and can accommodate custom sizes and specifications to fit your exact needs.
5. Can you help with the design or file setup?
Yes, our in house design team can assist with layout, formatting, and optimizing your files for the best print results. Whether you need light edits or full design services, we’ve got you covered.
6. What’s the difference between coated and uncoated paper?
Coated paper has a smooth, glossy or satin finish that enhances color vibrancy, while uncoated paper has a more natural, textured feel. We can help you choose the best option based on your project goals.
7. Do you offer delivery or shipping services?
Yes, we offer local delivery(within 30mi) and nationwide shipping options. We’ll make sure your prints arrive safely and on time wherever you need them.
8. What if there’s an issue with my order?
Customer satisfaction is our priority. If there’s any problem with your prints, let us know right away and we’ll do everything we can to resolve it quickly and make it right.
